Terms and Conditions

Last Updated: Nov 5, 2021

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the http://www.beautynestlondon.co.uk website (the “Service”) operated by The Beauty Nest. (“us”, “we” , or “our”).
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

Bookings

To ensure that your preferred time is available we recommend that a booking is made in advance. Walk-ins are welcome too.
Arrival Time:  We kindly request that our clients arrive 10-15 mins early for appointments to ensure that there is enough time to check in, choose from a large range of colours for the nail appointments and/or fill out any necessary consultation forms for face / body treatments.

Lateness

We kindly ask all clients to give us as much notice as possible if you are running late to your appointment to avoid disappointment. We of course, understand that things may happen which can cause you to be late however this has a huge impact on the smooth running of the salon and our other clients.
The Beauty Nest operates a 10 minute discretion from your scheduled appointment time slot. After this we are unable to guarantee that we will be able to honour your appointment or carry out the entire treatment, you will however be charged for the full value of the service that booked.

Cancellations

At The Beauty Nest we operate a very strict 24-hour cancellation policy in order for us to accommodate the high demand of appointments. We ask that appointments made with The Beauty Nest are cancelled at least 24 hours prior to your scheduled time. We are happy to cancel or reschedule appointments, providing we have at least 24 hours’ notice.

 

Gift Cards

Gift vouchers purchased from our website can be redeemed in-store at The Beauty Nest for treatments only. Please present your emailed gift voucher in-store for redemption. Please Note, gift vouchers cannot be used for online product purchases or in conjunction with any other promotions in-store.
E-gift vouchers are non-refundable and will automatically expire 12 months from the date of purchase. Gift vouchers cannot be redeemed for cash, this includes remaining and expired balances.

 

Paper Gift Vouchers

Physical gift vouchers are to be redeemed in-store only and cannot be used for online purchases, courses, or products. They are redeemable against full priced treatments only.
Paper Gift vouchers must be presented in-store upon redemption. We recommend that you treat your gift vouchers like cash.

 

Pets

As much as we love pets, but we have a strict no pet policy at our salon. This is in case any of the clients/ therapists have any allergies or a fear of dogs as well as for hygiene purposes given the treatments carried out.

 

Online Order Processing and Deliveries

Orders will be processed as soon as they are received. We dispatch orders Monday-Friday excluding Bank holidays. Orders are dispatched within 1-2 days, where a delay may occur due to unforeseen circumstances, we will ensure to communicate the cause of it to our client/s. Orders received over the weekend will be dispatched on the next working day.

 

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